- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store presentation standards.
- – Lead execution of loyalty initiatives to enhance customer retention and experience.
- – Coordinate cross-functional projects, aligning stakeholders on priorities and timelines.
- – Analyze performance data to identify churn drivers and develop data-driven strategies.
- – Coordinate program planning, logistics, and scheduling to meet deliverables.
- – Manage artist, partner, and vendor communications, contracts, and logistics.
- – Support on-site event delivery, including setup, equipment management, and safety.