- – Develops and implements AI literacy programs for industry stakeholders.
- – Cultivates strong relationships with internal and external partners to drive growth.
- – Mentors team members, fostering collaboration and enhancing program delivery.
- – Champion end-user experience by optimizing WAM solutions and business processes.
- – Collaborate with stakeholders to identify needs and develop effective technology solutions.
- – Gather and translate business requirements into system enhancements and solution designs.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.