- – Maintain accurate financial records using QuickBooks and Sage 300.
- – Process accounts payable and receivable, ensuring timely and accurate billing.
- – Perform bank reconciliations and prepare financial documentation for reporting.
- – Develop and manage donor relationships, cultivating and soliciting funding opportunities.
- – Lead grant writing efforts, crafting compelling proposals and managing funder reports.
- – Provide strategic direction to the Communications team, enhancing donor storytelling efforts.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.