- – Build respectful, supportive relationships with youth in residential programs.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe environment while managing emotions and resolving conflicts.
- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.