- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Design and own distributed architecture for DGGS as a referencing layer.
- – Drive end-to-end system design decisions with full accountability for tradeoffs.
- – Build spatial indexing infrastructure for real-time, cross-scale data access.