- – Welcome customers and create a positive, inclusive in-store experience.
- – Process orders accurately using POS systems and handle cash with care.
- – Share product knowledge and support responsible cannabis purchasing decisions.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos