- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Analyze data using SQL to uncover insights and identify anomalies daily.
- – Investigate root causes of issues, testing and reproducing problems thoroughly.
- – Translate complex data findings into clear, actionable recommendations for leadership.