- – Welcome customers and create a positive, inclusive in-store experience.
- – Process orders accurately using POS systems and handle cash with care.
- – Share product knowledge and support responsible cannabis purchasing decisions.
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- Assess clients' financial situations, provide personalized options for managing debt.
- Offer ongoing support through Debt Management Program for debt resolution.
- Serve as a trusted resource, answering questions to ensure financial stability.