- – Prepare and negotiate contracts, ensuring compliance with project specifications.
- – Manage project budgets, schedules, and submit monthly progress billings.
- – Foster strong relationships with clients, subcontractors, and project stakeholders.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Develop strategic marketing solutions to achieve measurable client outcomes.
- – Build and customize responsive, SEO-friendly WordPress websites using modern tools.
- – Manage project plans and collaborate with cross-functional teams to ensure quality.