- – Create engaging content for social media to boost community engagement and support.
- – Develop and manage social media campaigns for fundraising initiatives and events.
- – Assist in producing communications materials, ensuring consistent branding and messaging.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Maintain and update standard operating procedures and operational manuals.
- – Prepare and analyze retail performance reports to identify trends and gaps.
- – Coordinate cross-functional projects, ensuring clear communication and timelines.