- Assess clients' financial situations, provide personalized options for managing debt.
- Offer ongoing support through Debt Management Program for debt resolution.
- Serve as a trusted resource, answering questions to ensure financial stability.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Maintain and update standard operating procedures and operational manuals.
- – Prepare and analyze retail performance reports to identify trends and gaps.
- – Coordinate cross-functional projects, ensuring clear communication and timelines.