- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Build and enhance marketplace features connecting data providers with customers.
- – Develop backend services and APIs to support platform capabilities and growth.
- – Create user interfaces and dashboards for complex data workflows and analytics.
- – Process payroll accurately and on schedule for client employees and contractors
- – Review timesheets and adjustments to ensure payroll accuracy and compliance
- – Maintain payroll records and respond to client inquiries in a timely manner