- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence