- – Act as primary contact for customers, addressing inquiries and documenting needs.
- – Coordinate service requests, manage technician schedules, and monitor job progress.
- – Prepare accurate work orders, ensuring clear communication with customers and technicians.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge for success.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos