- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Welcome customers warmly while ensuring a safe and compliant environment.
- – Manage customer flow and direct inquiries to Budtenders during peak hours.
- – Resolve conflicts calmly using de-escalation techniques and sound judgment.
- – Create welcoming experiences by listening and guiding guests in product selection.
- – Share accurate cannabis knowledge while processing transactions and handling cash.
- – Maintain store organization and cleanliness, supporting inventory and team needs.