- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- Service à la clientèle bilingue, résolution de problèmes efficace.
- Excellentes compétences en communication, attention aux détails.
- Expérience en centre d'appels, attitude positive et orientée solutions.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.