- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Create personalized guest experiences by actively listening and guiding product choices.
- – Lead shifts by providing direction, supporting teammates, and solving operational issues.
- – Manage store organization, complete cash handling, and ensure compliance with regulations.
- – Manage IT support requests and prioritize issues using Jira Service Management.
- – Execute hardware procurement, configuration, and asset management for Canadian staff.
- – Provision and deprovision user accounts across Okta and Google Workspace securely.