- – Troubleshoot and repair mechanical, electrical, pneumatic, and hydraulic systems.
- – Perform preventive and corrective maintenance to ensure equipment reliability.
- – Identify and implement opportunities for efficiency and quality improvements.
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence