- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Manage and execute life science programs to enhance client engagement and success.
- – Collaborate with stakeholders to ensure timely delivery of projects and resources.
- – Develop evaluation metrics to assess program effectiveness and drive improvements.
- – Develop and grow wholesale floral sales with existing and new customers.
- – Provide expert guidance on floral products, trends, and seasonal assortments.
- – Collaborate with teams to ensure customer expectations are met from order to delivery.