- – Provide live chat support, responding to customer inquiries with clarity and speed.
- – Troubleshoot product issues, resolve common questions, and escalate when necessary.
- – Maintain documentation, improve knowledge base, and track customer feedback patterns.
- – Welcome customers warmly while ensuring a safe and compliant environment.
- – Manage customer flow and direct inquiries to Budtenders during peak hours.
- – Resolve conflicts calmly using de-escalation techniques and sound judgment.
- – Act as primary contact for customers, addressing inquiries and documenting needs.
- – Coordinate service requests, manage technician schedules, and monitor job progress.
- – Prepare accurate work orders, ensuring clear communication with customers and technicians.