- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- – Coach managers on performance issues and facilitate difficult conversations.
- – Draft HR policies, agreements, and documentation for diverse client needs.
- – Analyze engagement survey results and implement HR systems for clients.