- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.
- – Welcome customers and create a positive, inclusive in-store experience.
- – Ask thoughtful questions to support responsible cannabis purchasing decisions.
- – Process orders accurately using POS systems and follow compliance procedures.
- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.