- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- – Provide bilingual support to clients via email and video calls in French and English.
- – Resolve client inquiries on HR and payroll products, ensuring clear solutions.
- – Collaborate with internal teams to enhance client experience and system improvements.
- – Provide exceptional customer service to in-person visitors and phone inquiries.
- – Coordinate mail distribution and perform various administrative tasks efficiently.
- – Foster positive relationships with citizens and colleagues through effective communication.