- Bilingual in English and French; excellent communication skills required.
- Analyze and process health benefit requests from professionals efficiently.
- Provide top-notch customer service while liaising with healthcare providers.
- – Recruit and manage regional VARs and MSPs targeting SME customers.
- – Train partners using digital toolkits for rapid activation and scalability.
- – Collaborate with marketing to launch high-yield demand generation campaigns.
- – Welcome and assist customers with inquiries, order pickups, and communications.
- – Manage phone calls, emails, and follow-ups to ensure timely customer support.
- – Maintain organized records and update customer information in systems accurately.