- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Facilitate engaging programs that promote friendship, growth, and fun.
- – Provide individualized support, including personal care and mobility assistance.
- – Coordinate community outings and travel experiences, ensuring participant safety.
- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.