- – Coordinate client signatures and ensure timely submission of tax forms.
- – Answer and direct phone calls, emails, and schedule appointments efficiently.
- – Maintain organized filing systems and assist with data entry tasks as needed.
- – Guide employers through complex workers' compensation and legislative issues.
- – Advocate for employers during review processes and prepare necessary documentation.
- – Research compensation cases and develop educational materials for employer support.
- – Handle inbound customer inquiries regarding product warranty and service requests.
- – Complete real-time transactions while utilizing multiple software applications efficiently.
- – Follow up on commitments and escalate unresolved matters to ensure customer satisfaction.