- – Drive new business development with a consultative sales approach.
- – Manage end-to-end sales cycle: prospect, pitch, demo, present, and close.
- – Utilize Salesforce CRM to maintain accurate customer data and pipeline.
- – Design reliability architecture for distributed services, ensuring fault tolerance.
- – Build monitoring and observability systems to enhance operational awareness.
- – Lead incident response efforts, driving improvements to reduce service disruptions.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence