- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Build respectful, supportive relationships with youth in residential programs.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe environment while managing emotions and resolving conflicts.
- – Handle inbound customer inquiries regarding product warranty and service requests.
- – Complete real-time transactions while utilizing multiple software applications efficiently.
- – Follow up on commitments and escalate unresolved matters to ensure customer satisfaction.