- Provide exceptional bilingual customer support in English and French.
- Problem-solve effectively while maintaining a positive team environment.
- Navigate multiple applications to assist members with insurance inquiries.
- – Develop strategic marketing solutions to achieve measurable client outcomes.
- – Build and customize responsive, SEO-friendly WordPress websites using modern tools.
- – Manage project plans and collaborate with cross-functional teams to ensure quality.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence