- Provide exceptional bilingual customer support in English and French.
- Problem-solve effectively while maintaining a positive team environment.
- Navigate multiple applications to assist members with insurance inquiries.
- – Prepare and negotiate contracts, ensuring compliance with project specifications.
- – Manage project budgets, schedules, and submit monthly progress billings.
- – Foster strong relationships with clients, subcontractors, and project stakeholders.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence