- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Build respectful, supportive relationships with youth in residential programs.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe environment while managing emotions and resolving conflicts.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.