- – Build trusting relationships with youth through consistent support and active listening.
- – Assist mentees in developing essential life skills, including budgeting and employment.
- – Document progress and challenges to maintain tailored support plans for each mentee.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.