- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Provide exceptional customer service to create a premium dining experience.
- – Maintain extensive product knowledge to inform and engage guests effectively.
- – Ensure cleanliness and safety by performing daily cleaning and opening procedures.