- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Develop operational strategies to enhance client-focused legal service delivery.
- – Lead improvements in case management, workflow, and information management systems.
- – Establish policies and performance measures to ensure consistency and continuous improvement.