- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Travel to seafood facilities to deploy and configure Mabel System solutions
- – Train staff on system usage and troubleshoot devices like tablets and scanners
- – Relay product feedback and improve onboarding materials for new customers