- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Create engaging content for social media to boost community engagement and support.
- – Develop and manage social media campaigns for fundraising initiatives and events.
- – Assist in producing communications materials, ensuring consistent branding and messaging.
- – Build respectful, supportive relationships with youth in residential programs.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe environment while managing emotions and resolving conflicts.