- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.
- Service à la clientèle bilingue, résolution de problèmes efficace.
- Excellentes compétences en communication, attention aux détails.
- Expérience en centre d'appels, attitude positive et orientée solutions.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence