- – Build and enhance marketplace features connecting data providers with customers.
- – Develop backend services and APIs to support platform capabilities and growth.
- – Create user interfaces and dashboards for complex data workflows and analytics.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Develop operational strategies to enhance client-focused legal service delivery.
- – Lead improvements in case management, workflow, and information management systems.
- – Establish policies and performance measures to ensure consistency and continuous improvement.