- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- – Process high-volume vendor invoices and ensure accurate GL coding and documentation.
- – Coordinate with vendors and internal teams to resolve inquiries and discrepancies.
- – Prepare AP aging reports and assist with month-end close and audit support tasks.
- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.