- – Travel to seafood facilities to deploy and configure Mabel System solutions
- – Train staff on system usage and troubleshoot devices like tablets and scanners
- – Relay product feedback and improve onboarding materials for new customers
- – Provide technical assistance for hardware and software inquiries via multiple channels
- – Install and configure workstations, assisting with user account setups and offboarding
- – Log support requests and maintain IT documentation for device lifecycle management
- – Maintain and update standard operating procedures and operational manuals.
- – Prepare and analyze retail performance reports to identify trends and gaps.
- – Coordinate cross-functional projects, ensuring clear communication and timelines.