- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.
- Résoudre incidents TI et fournir soutien aux utilisateurs finaux.
- Expérience de 3-5 ans en TI, certifications CompTIA souhaitées.
- Excellentes compétences en communication et service à la clientèle.
- – Maintain and update standard operating procedures and operational manuals.
- – Prepare and analyze retail performance reports to identify trends and gaps.
- – Coordinate cross-functional projects, ensuring clear communication and timelines.