- Lead and develop Desktop Services team through coaching and engagement.
- Manage daily support, device provisioning, and software deployment tasks.
- Ensure service delivery aligns with security, business needs, and SLAs.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Provide first- and second-level ERP application support, troubleshooting issues.
- – Monitor customer case portal, triage support tickets, and route as needed.
- – Assist with ERP implementation, testing, reporting, and end-user training.