- – Build supportive relationships with youth to foster healing and growth.
- – Support youth in emotional regulation, crisis management, and conflict resolution.
- – Maintain a safe, structured environment while facilitating daily routines and activities.
- – Provide technical assistance for hardware and software inquiries via multiple channels
- – Install and configure workstations, assisting with user account setups and offboarding
- – Log support requests and maintain IT documentation for device lifecycle management
- – Monitor and respond to IT tickets, providing Tier 1 support to users.
- – Install software, execute system updates, and troubleshoot Microsoft 365 issues.
- – Maintain hardware inventory and document troubleshooting steps and resolutions.