- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence
- – Build and manage a pipeline of organizations relying on spatial intelligence.
- – Lead consultative discovery conversations to identify customer data management needs.
- – Translate Spatial Cloud capabilities into operational outcomes for diverse audiences.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.