- – Welcome guests warmly and professionally to enhance their dining experience.
- – Take and manage customer orders accurately via in-person and phone interactions.
- – Operate POS system efficiently while maintaining clean and organized guest areas.
- – Handle inbound customer inquiries regarding product warranty and service requests.
- – Complete real-time transactions while utilizing multiple software applications efficiently.
- – Follow up on commitments and escalate unresolved matters to ensure customer satisfaction.
- – Respond to customer inquiries via phone, email, and chat promptly and professionally
- – Resolve customer complaints and issues to ensure satisfaction and retention
- – Maintain accurate records and collaborate with team members for service excellence