- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- Provide exceptional bilingual customer support in English and French.
- Problem-solve effectively while maintaining a positive team environment.
- Navigate multiple applications to assist members with insurance inquiries.
- – Build respectful, supportive relationships with youth in residential programs.
- – Support daily routines, including school, recreation, and life skills development.
- – Maintain a safe environment while managing emotions and resolving conflicts.