- – Deliver personalized travel arrangements and modifications for premium Card Members.
- – Educate clients on benefits and self-service options to enhance their travel experience.
- – Resolve complex customer issues and de-escalate stressful situations with empathy.
- Meet with clients to understand preferences, budget, and expectations.
- Research and prepare accurate travel quotes and customized itineraries.
- Build strong relationships with clients through ongoing support.
- – Coordinate delivery of HEALTHI and wHealth MedPath programs to exceed client expectations.
- – Organize and track program documentation while managing stakeholder communications.
- – Support strategy development and monitor program performance using project management tools.