- – Provide direct care and supervision to youth, supporting daily routines and goals.
- – Manage crisis situations, ensuring safety and well-being of residents at all times.
- – Maintain cleanliness of shelter, ensuring compliance with health and safety standards.
- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.