- – Facilitate in-home and community meetings to support youth and family needs.
- – Coordinate crisis plans and develop customized Wraparound plans for families.
- – Advocate for youth by connecting them with resources and service providers.
- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Provide strategic leadership for engineering, construction, and asset management.
- – Oversee asset lifecycle planning, inspections, and capital investment programs.
- – Build relationships with stakeholders and ensure compliance with safety regulations.