- – Supports end-to-end AI literacy program delivery and administrative tasks.
- – Ensures exceptional client experiences through clear and timely communication.
- – Coordinates program schedules, resources, and monitors performance metrics.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Oversee development and delivery of digital skills support programs for partners.
- – Develop program content and partner standards to enhance digital skills training.
- – Facilitate communication and collaboration among partners to address digital needs.